Reference

Legal Terms for mandala33 Users

We run mandala33 for Indonesia under local law, and your access depends on where you are and what your region allows. Everything you see here—account rules, data handling, withdrawal verification, support contact—sits inside the legal framework your location requires.

Local law appliesData handled securelySupport contact availableAccount terms clear
mandala33 Legal Terms for mandala33 Users
LEGAL CONTACT

How to Reach Us on Policy Matters

When you need clarification on terms, data handling or account eligibility, our support team is the first contact. We handle policy questions through the same channels you use for deposits and withdrawals, so there is no separate legal department to navigate—just the people who already know your account.

Live chat for urgent policy questions Open the chat panel in your account dashboard and ask for legal or compliance support; the agent will escalate your question to the team that handles terms, data requests and eligibility reviews.
Email for data and document requests Send account-data requests, copies of your transaction history or formal policy questions to the support email listed in your account settings.
Account dashboard for self-service policy review Your account page shows the current terms version, the date you accepted it, and links to our data-handling summary.
DATA & SECURITY

How We Handle Your Information

Every DANA, OVO and GoPay transaction you make through mandala33 generates a record—payment timestamp, amount, wallet identifier—and we store that data under Indonesian data-protection law. We use it to verify withdrawals, detect duplicate accounts and respond to legal requests, and we keep it as long as local law requires us to retain financial records.

What we collect and why

We log your wallet identifiers, deposit and withdrawal amounts, login IP addresses, game-play timestamps and support-chat transcripts. This data verifies your identity during withdrawals, helps us spot fraudulent patterns and allows us to comply with law-enforcement requests.

Cookies and session tracking

mandala33 uses session cookies to keep you logged in and analytics cookies to measure which games and pages you visit.

Account security and password rules

We hash your password with a one-way algorithm, so even our team cannot read it. You log in with your wallet phone number or email, and we send a one-time PIN to that contact for sensitive actions like withdrawals.

How to request your data or ask for deletion

Email support and ask for a copy of your stored data; we send a JSON or PDF export within five business days.

Legal Questions Answered

We send you email notice and freeze new deposits. You can withdraw your existing balance as long as no legal order prevents it, then we close the account. If the law changes again, you can contact support to reopen under the new rules.

Yes—your account dashboard includes a link to the terms version you accepted, with the date you clicked agree. If we update the terms, we email you and ask you to accept the new version before your next deposit.

Indonesian law enforcement and financial regulators can request data with a legal order. We tell you after we comply unless the order forbids notification. We do not share data with private companies or foreign agencies without a valid Indonesian legal process.

We keep payment logs for the retention period Indonesian financial law requires—currently seven years from the transaction date. After that, we delete wallet identifiers but keep anonymized amounts and timestamps for our own accounting records.

You can close your account any time by contacting support. We delete your personal identifiers within 30 days, but we keep anonymized transaction records as long as local law requires us to retain financial data. Your balance must be withdrawn before closure.

Contact support first with your complaint; we review it and reply within three business days. If we cannot resolve it, the dispute goes to arbitration or court in Indonesia under Indonesian law. We do not accept claims under the law of another country.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.