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Terms and Conditions That Apply to Your mandala33 Account

These terms set out what you can expect from us and what we expect from you when you use your mandala33 account — including how deposits via DANA, OVO, and GoPay are handled, how withdrawals are processed, and what conditions apply to account access…

Account eligibility applies where local law permitsDANA, OVO, GoPay deposit rules coveredWithdrawal verification steps explainedAccount suspension conditions listedIndonesia-region scope
mandala33 Terms and Conditions That Apply to Your mandala33 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about how a policy applies to your account — including a payment dispute for a DANA, OVO, or GoPay transaction — our support team handles those queries directly. Reach us through the channels below. Players in Depok and across Indonesia can contact us in English through any of these paths.

Live Chat Available directly from your account dashboard. Use this for urgent queries about account access, payment holds, or clarification on a specific term that affects your current session.
Email Support Send detailed queries — including transaction references for DANA, OVO, or GoPay disputes — to our support address. We aim to respond with a resolution path, not a generic reply.
Help Centre Our help centre covers the most common terms questions: account eligibility, withdrawal conditions, and what happens if your account is flagged for review. Check there first.
HOW WE HANDLE POLICY

How mandala33 Manages Your Account Under These Terms

These terms are not a formality — they describe the actual rules we apply to every account decision, from processing a GoPay withdrawal to reviewing an account flagged for suspicious activity. Here is how we handle the areas that matter most to your account security and continuity.

Account Security

Your account is tied to one verified identity. We use OTP verification at login and flag any access attempt from an unrecognised device. Sharing account credentials breaches these terms and may result in suspension.

Payment Data Handling

When you link DANA, OVO, or GoPay to your account, payment credentials are not stored on our servers. Transactions are processed through the e-wallet provider directly, with your PIN confirming each transfer.

Data Retention

We retain account records — including transaction history and login logs — for as long as your account is active and for a period after closure as required by applicable policy. You may request a copy through support.

Term Changes and Notification

We post updates to this page and may send an in-account notification for significant changes. Continued account use after a posted update confirms your acceptance. Contact support if you disagree with a change.

Common Questions About mandala33 Terms and Conditions

These are the questions we hear most often from account holders in Indonesia. Each answer reflects how these terms actually operate — not a general policy summary, but the specific steps and rules that apply to your account.

Yes. These terms apply to all account activity, including every DANA, OVO, and GoPay transaction. Payment method does not change the rules — the same terms cover deposits, withdrawals, and disputes regardless of which e-wallet you use.

No. These terms permit one account per person. Opening a second account — even with a different e-wallet — is a breach of terms and may result in both accounts being suspended and balances withheld pending review.

Raise the dispute through live chat or email with your transaction reference and the e-wallet amount. We cross-check against our payment logs and the e-wallet provider record, then respond with a resolution or explanation within the timeframe stated in the dispute section of these terms.

We post updates to this page immediately when changes take effect. For significant updates, we may send an in-account notification. Checking this page periodically is your responsibility under these terms.

In cases of suspected fraud, identity misrepresentation, or manipulation of payment flows, we may suspend an account immediately and notify you afterwards. For less critical breaches, we typically contact you first. Full conditions are in the suspension section of these terms.

The same terms apply across all eligible regions. However, account access itself depends on local law where you are located — mandala33 is available only where local law permits. The terms do not override local legal requirements.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.