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How mandala33 Handles Your Personal Information

Your account data stays with us — not sold, not shared with third parties without your consent, and never used beyond what your account and payment transactions require.

Account data protectionDANA, OVO, GoPay payment privacyNo third-party data salesYour right to access and deleteIndonesia-relevant coverage
mandala33 How mandala33 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Privacy Request Email Send your data access, correction or deletion request directly to our privacy contact email. We aim to respond within a reasonable period and confirm receipt.
Account Help via Live Chat Our live chat support handles account-level privacy questions — wallet data queries, session history, and identity verification concerns — during available support hours.
In-Account Request Form Log in and navigate to account settings to submit a formal data request. This path creates a timestamped record we use to track and fulfill your request.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Encryption on Every Transaction Every DANA, OVO, and GoPay transaction is sent over an encrypted connection. Payment data is not stored in plain text and is never accessible outside the processing flow.
Cookie Use and Session Control We use session cookies to keep you logged in and remember your wallet preference. You can clear cookies through your browser settings at any time; this will end your active session.
Data Retention and Account Closure Active accounts retain data for the life of the account. After closure, records are held for a period required by applicable rules in eligible regions, then removed from active systems.
Your Right to Access and Correct You can request a copy of the data we hold on your account, ask us to correct inaccurate details, or request deletion where no legal retention obligation applies.

Common Questions About Your Privacy on mandala33

These are the questions we hear most from account holders about how their data is used, stored, and protected on mandala33. If your question isn't here, reach our privacy contact directly through live chat or the in-account request form.

We do not sell your data. We share information only with payment processors — such as DANA, OVO, or GoPay — where it's needed to complete your transaction, and with service providers bound by confidentiality obligations.

Transaction references are stored for account verification and dispute resolution. Full wallet credentials are never stored on our side — the payment is processed directly through the e-wallet provider's own secure flow.

Log in, go to account settings, and use the data request form. You can also email our privacy contact. We confirm receipt and respond within a reasonable timeframe under applicable rules.

Yes. Submit a deletion request through account settings or via email. We'll remove your active data once the account is closed, subject to any retention period required by applicable rules in eligible regions.

Mobile sessions collect the same data as desktop — device type, browser or app version, session timestamps, and IP address. This is used only for account security and fraud detection, not for marketing profiling.

Contact us immediately via live chat or our privacy email. We'll review your session log, flag any suspicious access, and guide you through securing your account, including changing your login credentials.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.